Telus Mobile Reviews

The most terrible service I have ever received. I am so disappointed from Telus's Customer service. After spending 2 hours over the phone no one was willing to listen , emphasize or to help. Agent name Melodie and Manager Lorrie both were super rude.Talking it over with there incompetent customer service, Both of them did not show any support and did not even try to give us any solution. Whe More

Negative point: speaking to an agent and receiving a response is never easy with Telus. Just finding the right number is a challenge and I believe the company uses some form of customer service system that intentionally splits calls to discourage customers. Some agents are very friendly and dedicated and others are just the opposite. Today I spoke to a woman named Fatouma who was professional and More

The future is certainly not friendly with TELUS. I was promised no connection fee with the promotion, but when the bill arrived, the fee was charged. I returned to the store, and the salesperson acknowledged the mistake and called TELUS to correct it. Unfortunately, TELUS refused to credit the charges. Despite being one company, they failed to take responsibility and made their own employee look b More

I had experience the worst, unprofessional and heatdeack service. I try to bring my line from another company because they offer me an apperently “good deal” but it was a nightmare and the worst mistake After 3 hours of wait on the downtown store the transfer was never completely transfer. I call the customer service the machine transfer any were and no ones pick up the phone And when they do More

Went in vacation in the Georgian bay close to Wasaga beach, I was unable to connect to the Lte 5G that was supposed to be accessible in that area. My wife had Fido and daughter had Fizz and both were connected to Lte while my phone was showing 2 bars in 3g, I was unable to surf two Telus rep were unable to help me. I cancelled and got Fido.

I ordered my cell at the end of June and returned it in August and still not received it. I have to fight with them to receive it and all they can tell me is to be patient. I spent 7 hours online with Telus and UPS to manage the case and still not resolved. Never again will I do business with Telus online store. I've never seen a company that takes no responsibility and doesn't care about its customers.

a non-responsible company I waited 2 hours at 4 times my problem is not resolved yet.

I moved from Shaw to Telus thinking it will be a good idea and I will be getting fast internet ! One month into the service I have lost connection 3 times that too for hours and I had no issues with Shaw .. I feel sad and robbed … very bad company Telus … and it’s coming from a person who works for Telus that too in internet ! Very bad !

Following an offer from Telus for the 3 services, I tried to transfer my cell phones from Videotron to Telus and Internet with my residential line from Videotron to Altima Telecom. After 7 attempts and 20 calls, the residential line was never functional. I find that Telus is using its brand to send us to its sister company Altima Telecom. Altima is unable to do number transfers and the Internet ha More

You order you are told bla bla bla 5a 10 day.... After the deadline has passed by several days I receive a notice but no package. I ask for help from support by message I am told 3a4 day for a response but let's see for a communication company you are hard to reach and unable to give me an answer know INCOMPETENT BUT PAYMENT IS QUICK