CarryTel Internet Reviews

Horrible horrible just horrible customer service. Avoid at all cost.

I've been with Carrytel for two years and they are by far the worst most unreliable ISP I've ever had (i've tried about half a dozen) and i'm about to cancel my service. In good phases you might only lose your connection once a week for a few minutes which is a sacrifice you might be willing to make considering their prices. But every year there will be a bad phase when it will drop constantly (I' More

Carrytel is a good budget ISP. They are stable, reliable and at a decent price. Customer service is average with limited hours, which can be an issue if service outages occur outside 10am-7pm EST. Some plans are limited to use with a Hitron CGN3U modem/router combo that they require to be purchased for 59$. Use of your own compatible modem is limited to certain plans which would require me persona More

The biggest issue is they store your card details and charge it without warning. Remove your details and you get no service. Customer Service is 0, they take you through a script each time without checking notes plus they are not open at peak times. You also get billed to return their faulty equipment. Pay a little more for decent service and dont sign up in the first place!

I am an existing Carry Tel user. The internet has been always stable for a small family. As my daughter will move back recently and she needs to bring her service to replace our service, so i have to call sales department to cancel Carrytel. When I called in CS Rep. Erika took care of my request. She is very efficient and knowledgeable about my payment cut off dat More

Ordered 1000/50 never reached close to that speed. I work from home and had to order service from another provider. I had gone with Carrytel due to price but service is garbage ( you contact them to have lines checked speeds improve for a few days then back down below 100 )

The internet would be dropping occasionally during past year, however since the beginning of summer it has ben dropping several times a day. I have to restart the modem to get the internet back. It has also become very slow for the past few months and you can't simultaneously use more than 2 devices. Seems the traffic has significantly increased while the bandwidth remained unchanged. I will have More

Excellent customer service from CarryTel.! I got a company laptop and need to setup VPN for it at home, but it didn't connect. This is a problem of rare difficult since it was not caused by CarryTel network nor my home router configuration, nor device defects. With the help of CarryTel staff, the problem is quickly pinpointed and a solution found. The CarryTel technical personal (Steve) is nice More

In this case my new internet service was one almost instantly after techsavvy disconnected their service and I got follow up emails and phone calls from Carrytel regarding my service transfer. Nowadays, when the concept of service is almost non existent in the service industry I consider this level of service is excellent.

If you’re in the market for a new internet provider, I strongly advise you to steer clear of Carrytel. Our experience with them has been nothing short of a nightmare. We were loyal Carrytel customers for four years, paying $62 per month for a mere 100 Mbps. Recently, I found out that all my referrals were getting a far better deal—$39 for 1000 Mbps. That’s right, while I was stuck with a slow a More