Acanac Internet Reviews

"I have had the misfortune of using this internet provider and I cannot recommend them to anyone. Their service is terrible, and their customer support is even worse. Their representatives are unhelpful, rude, and seem to have no interest in resolving issues. It's like they don't care about their customers at all. Save yourself the headache and look elsewhere for a reliable internet provider."

My day to day internet service is consistent.

0/5 planning to switch after customer service support.

I was with Acanac for 6 years. The cost was $371 for a year in 2018 for 5mb per second, the slowest service. They kept raising prices untill I was paying double and no increase in speed or better service. I decided to cancel and move to another provider. Acanac service is prepaid so I thought we are done once I canceled at the end of my one year contract. I installed the new service provider but A More

I used Acanac for three years. We weren't home much, so I didn't bother us a lot. But when we started really using it, it was under par on the best of days. Technicians were always not helpful, customer service never bothered to care, and we finally decided to cut the cord after having an internet outage for 7 days and all we kept getting told is, just wait another 24 hrs and no one wud call you b More

ACANAC beats all other internet providers in price but the service is not that stable as I videotron, bell or other rivals. It goes down at night as the speed is 10MB instead of 400 that my plan is. The speed fluctuates and is not always stable. For the price, I recommend it but for the service, not.

Worst customer service. They took money from credit card on day one and after two days I received wifi hub. Technician was supposed to arrive on December 8. No show. Then I was told some will be there on December 9. NO SHOW. Called ACANAC and I was told that they can tentatively book technician for December 18 but no guarantee that some will show up.?
Worst company. They should not be allowed to do business in Canada.

This IPS are actually not too bad. The main issue I have with Acanac is their refusal to assist or accommodate my billing schedule which is the reason I must get a new provider. Their billing cycle comes out on the 28th of every month. I assume that that is when my service began. I called them on more than one occasion and asked them if they could please move my bill to the end of the month or More

Delighted with the welcome, the prices, efficiency in delivering the equipment. Unfortunately after 3 days they were unable to establish the connection. Unable to speak to a supervisor too. Perhaps a lack of manpower but we are at the mercy of a hypothetical call back from the technical service. Too much uncertainty for me. Spent more than 8 hours in total doing tests, connections, zeroing, unplug More

Ridiculously poor costumer service. If you have any technical issue, which is very likely to happen with this company, you should go for a new provider bcz Acanac won’t be able to fix it.